Return & Exchange Policy

Return & Exchage Policy At Millwood, every piece is crafted with care, precision and natural integrity. Each product carries the unique beauty of solid wood — with its own grains, tones and textures — making it one of a kind. Because of this handcrafted and made-to-order nature, we maintain the following return policy to ensure fairness and quality for all our customers.

RETURNS & REPLACEMENTS

• Products once sold are non-returnable and non-refundable, except in the case of damage during delivery or a verified manufacturing defect.

• If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos or videos of the issue.

• Our team will review the case and arrange for a replacement or repair as applicable.

NATURAL VARIATIONS

• As all Millwood pieces are crafted from 100% natural wood, minor variations in colour, grain pattern or texture are natural and celebrated as part of the material’s character — these are not considered defects.

• Handcrafted finishes may have subtle differences that reflect the authenticity and craftsmanship of each creation.

CUSTOM ORDERS

• Customised products (made to specific size, finish, or design requests) are not eligible for return or exchange.

• However, we ensure transparency during the design process so that every detail is approved before production begins.

CANCELLATION POLICY

• Orders can be cancelled within 24 hours of placement. Once production or dispatch has begun, cancellations will not be accepted.

DELIVERY DAMAGES

• If your order arrives damaged, please refuse the delivery or mark it as “damaged” with the delivery agent and contact us immediately.

• Millwood will arrange a replacement or service visit after assessing the claim.

CUSTOMER SUPPORT

For any assistance regarding your order, please reach out to our customer care team: 📧 millwoodcustomersupport@gmail.com 📞 +91 96330 24025 | +91 98950 17178